RBC

2022-2026

Role: Visual Design & UX Lead, Component Library Lead
Team: Cross-functional, ~15 people (Design, Product, BA, Development)
Timeline: 3 years (ongoing)

The Problem
RBC's mobile app offered clients no dedicated space for mortgage education, tools, or resources leaving them less confident in home-related decisions and at risk of switching to a competitor for their mortgage needs.

Solution
We designed a dedicated homeownership space within RBC's mobile app that gives clients contextual education, tools, and direct access to mortgage experts covering everything from affordability and rates to renewals, refinancing, and switching built to serve both existing mortgage holders and prospective ones.

Contributions
Visual Design
User Experience
Stakeholder Alignment
Design Systems
Component Design

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